Legal

Privacy Policy

Last Updated: October 24, 2026

Quote n Go exists to make taking care of your home simple: an instant, honest price and a trusted local pro, booked in minutes. We are a marketplace built on trust between homeowners and the professionals who work on their homes. A fundamental part of earning that trust means being clear about how we use your personal information and protecting your right to privacy.

This Privacy Policy describes how Quotengo Inc. ("we," "us," or "Quote n Go") processes personal information in relation to your use of the Quote n Go Platform, whether you are a Customer requesting home services, a Contractor providing them, or a visitor. Depending on where you live, the supplemental information below may also apply to you:

• If you reside in Canada, including Quebec, see sections 9 and 10 for information about transfers of your personal information outside Quebec and your rights.
• If you reside in the United States, see the United States Privacy Supplement (section 15) for important supplemental information that may apply to you.

1. What Is Personal Information
2. Who Controls My Personal Information
3. Personal Information We Collect
4. How We Use the Personal Information We Collect
5. Who We Disclose Personal Information To
6. Why We Disclose Personal Information
7. Third-Party Partners and Integrations
8. Cookies and Similar Technologies
9. International Transfers
10. Your Rights
11. Retention
12. Security
13. Children
14. Changes to This Privacy Policy
15. United States Privacy Supplement
16. Contact Information and Responsible Entity
17. Definitions

1. WHAT IS PERSONAL INFORMATION.

"Personal information" refers to any information which is related to, associated with, or could be reasonably linked to an identified or identifiable individual.

2. WHO CONTROLS MY PERSONAL INFORMATION.

2.1 Responsible Entity.

Where this Privacy Policy mentions "Quote n Go," "we," "us," or "our," it refers to Quotengo Inc., the company responsible for your personal information under this Privacy Policy.

2.2 Privacy Officer.

Our person in charge of the protection of personal information (privacy officer) is Maxime Leclerc, who can be reached using the details in section 16.

2.3 Payments.

Payments, refunds and Contractor payouts are processed by Stripe. Card details you enter, and the bank and tax details Contractors submit through Stripe Connect, are collected directly by Stripe, which handles them under its own privacy policy. We never receive or store full card numbers.

3. PERSONAL INFORMATION WE COLLECT.

3.1 Personal Information Needed to Use the Quote n Go Platform.

We collect personal information about you when you use the Quote n Go Platform. Without it, we may not be able to provide all services requested. This personal information includes:

3.1.1 Contact, Account, and Profile Information.

Such as your first name, last name, phone number, email address and, if you sign in with Google, your profile photo.

3.1.2 Property and Project Information.

Such as the address of the property where the work will take place, your answers to service questions, the options and products you choose, your preferred dates, and the details of your quotes and bookings.

3.1.3 Payment Transaction Information.

Such as the payment amount, date and time, payment status, refunds, and limited card details provided by Stripe (for example card brand and last four digits). Full card numbers are held by Stripe, not by us.

3.1.4 Contractor Business Information.

If you are a Contractor, such as your business name, contact details, service areas, the services you offer, and your pricing information.

3.1.5 Licence and Insurance Information.

If you are a Contractor, such as licences, permits, certifications and insurance documentation required to offer services on the Platform.

3.1.6 Payout and Tax Information.

If you are a Contractor, such as bank account details and tax identification numbers, which you submit through Stripe Connect.

3.2 Personal Information You Choose to Give Us.

You can choose to provide us with additional personal information, including:

3.2.1 Communications and Support Information.

Such as messages you send to our support team, problem reports, emails, text messages and calls, including related log information such as phone numbers and the date, time and duration of communications.

3.2.2 Information About Others.

Such as the contact information of a friend you refer, or information about another person relevant to a booking (for example someone who will be present when the work is done). By providing us with personal information about others, you confirm that you have permission to do so for the purposes described in this Privacy Policy.

3.2.3 Other Information.

Such as when you fill in a form, answer a survey, give feedback, or otherwise share your experience with us.

3.3 Personal Information Automatically Collected by Using the Quote n Go Platform.

When you use the Platform, we automatically collect certain personal information. This may include:

3.3.1 Geolocation Information.

Such as your approximate location determined from your IP address, used to show relevant services and apply the privacy rules of your region.

3.3.2 Usage Information.

Such as searches, services viewed, quotes started, pages you visit, access dates and times, and other actions on the Platform. We may collect this information even if you haven't created an account or signed in.

3.3.3 Device Information.

Such as your IP address, browser and device type, operating system, screen size and language.

3.3.4 Referral and Campaign Information.

Such as the referral code, website or campaign link that brought you to the Platform.

3.3.5 Cookies and Similar Technologies.

As described in section 8, including, where you allow it, analytics and session recordings that replay clicks, scrolling and page changes, and advertising technologies that measure the effectiveness of our ads.

3.4 Personal Information We Collect from Third Parties.

We may collect personal information from other sources, such as:

3.4.1 Third-Party Applications.

If you choose to sign in with Google, you direct Google to send us your name, email address and profile photo. We do not request access to your Gmail, contacts, calendar, files or any other Google data.

3.4.2 Property Imagery and Map Data.

For the address you enter, satellite and aerial imagery and map data used to measure your property (for example roof, lawn or driveway size) and estimate travel distances.

3.4.3 Publicly Available Business Information.

For Contractors, publicly available business listings, ratings and reviews (such as on Google Maps or Yelp), used to build and verify their profile.

3.4.4 Payment Providers.

Such as the status of payments, refunds, disputes and payouts, provided by Stripe.

3.4.5 Referrals.

If another user refers you to Quote n Go, we receive the referral details needed to apply the referral program.

3.4.6 Advertising Partners.

Where you allow Targeting, information from advertising partners (such as Google and Meta) about your interactions with our ads, for example that you clicked an ad before visiting the Platform.

4. HOW WE USE THE PERSONAL INFORMATION WE COLLECT.

We use personal information for the purposes described below. See section 10 for information about your rights and how to control our use of your personal information.

4.1 Provide the Quote n Go Platform.

We process personal information to:

• enable you to access the Platform, request quotes and book services,
• match you with Contractors and share the booking details they need to perform the work,
• schedule, manage and confirm your bookings,
• process and respond to your requests and provide you with support, and
• send you booking confirmations, receipts, reminders, service updates and account notifications.

4.2 Price Your Project.

Your quote is calculated automatically from your answers, measurements of imagery of your property produced with artificial intelligence (AI), and regional labour and material costs. AI tools may also analyse the project details you provide. On request, we will tell you which personal information was used to produce your quote and the main factors and parameters behind it, and you may ask for a person to review it and submit your observations (see section 10).

4.3 Develop and Improve the Quote n Go Platform.

We process personal information to:

• perform analytics, debug and resolve problems, where analytics are permitted (see section 8),
• develop and improve our pricing, products and services, and
• improve our customer support.

4.4 Promote Trust, Safety, and Quality.

We process personal information to:

• detect, prevent and address fraud, abuse and security risks,
• verify Contractors' business, licence and insurance information,
• resolve disputes between Customers and Contractors,
• enforce our Terms of Service and other policies, and
• comply with law, respond to legal requests, prevent harm and protect our rights (see section 6).

4.5 Communicate With You and Market Our Services.

We process personal information to:

• send reminders about quotes you started,
• administer our referral program and rewards,
• where permitted by law, send promotional messages about services that may interest you, and
• where you allow Targeting, show, personalise and measure our advertising on other websites and apps.

Every promotional email includes an unsubscribe link, and you can reply STOP to any text message to stop receiving texts. Service messages about your bookings and payments cannot be turned off while you use the Platform.

4.6 Provide Payment Services.

Personal information is used to enable, or authorise Stripe to provide, payment services, such as to:

• process deposits, payments and refunds,
• pay Contractors for completed work,
• detect and prevent fraud and payment abuse, and
• comply with financial, tax and accounting obligations.

4.7 Google User Data.

Information received through Sign in with Google is used only to create your account, sign you in, display your name and photo in your account, and contact you about your bookings. It is stored in our account database (hosted by Supabase). We do not sell it, use it for advertising, or transfer it to anyone other than the service providers that host our systems, and only as needed to provide the Platform. Quote n Go's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove our access at any time from your Google Account (Security → Third-party connections).

5. WHO WE DISCLOSE PERSONAL INFORMATION TO.

We may disclose your personal information to:

5.1 Contractors.

When you book, we disclose to your assigned Contractor only what they need to do the job: your name, service address, contact details and the job specifications. Contractors are independent businesses and handle that information under their own responsibility and applicable law.

5.2 Customers.

If you are a Contractor, we display your business name, profile, ratings and reviews to Customers so they can choose who to book.

5.3 Service Providers.

We disclose personal information to service providers who help us run our business and provide the Platform. They are contractually bound to protect your personal information and to use it only to perform services for us:

5.4 Advertising Partners.

Where you allow Targeting, advertising partners (such as Google and Meta) receive identifiers and information about your activity on the Platform through their technologies, to measure and personalise our advertising. They may combine it with other information they hold and use it under their own privacy policies. If you do not allow Targeting, these technologies do not run.

5.5 No Sale of Personal Information.

We do not sell or rent your personal information for money, and we never disclose it to data brokers.

6. WHY WE DISCLOSE PERSONAL INFORMATION.

We may disclose your personal information in order to:

6.1 Act With Your Consent or at Your Direction.

Where you provide consent or direct us to disclose your personal information, we disclose it as described at the time of consent or direction.

6.2 Comply With Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights.

As we reasonably deem appropriate, we may disclose your personal information to courts, law enforcement, governmental or public authorities, tax authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law, or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request, such as a subpoena or court order, (iii) respond to claims asserted against Quote n Go, (iv) enforce our Terms of Service and other agreements, (v) investigate potential violations of law, including emergencies involving a risk of death or serious harm, or (vi) protect the safety, security, rights or property of Quote n Go, our users or the public.

6.3 Effectuate Business Transactions.

If Quote n Go undertakes or is involved in any merger, acquisition, reorganisation, sale of assets, bankruptcy or insolvency event, we may transfer some or all of our assets, including your personal information, in connection with that transaction. In that event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

7. THIRD-PARTY PARTNERS AND INTEGRATIONS.

7.1 Linking Third-Party Services.

You can sign in to Quote n Go with your Google account. When you do, Google shares the information described in section 3.4.1, as controlled by Google and authorised by you in your Google settings.

7.2 Third-Party Service Terms.

Parts of Quote n Go rely on services we do not own or control. When you interact with them, your use is also subject to their own terms and privacy policies, including the Google Privacy Policy, the Google Maps Platform Terms, and the Stripe Privacy Policy.

8. COOKIES AND SIMILAR TECHNOLOGIES.

8.1 Categories.

We use cookies and browser storage (local and session storage). Strictly necessary technologies are always on because the Platform cannot work without them: keeping you signed in, remembering your cart, searches, language and privacy choice, secure payments and fraud prevention, and address search. Performance technologies (Mixpanel analytics and session recordings), which can identify your device and show how you use the Platform, are optional. Targeting technologies, set by our advertising partners to measure and personalise our ads on other websites, are also optional.

8.2 Your Choices by Region.

In Canada and everywhere outside the United States, Performance technologies are off until you allow them in the cookie banner; ignoring the banner means no. In the United States, they are on by default and you can turn them off at any time. Targeting technologies are off everywhere, including the United States, until you allow them. If your browser sends a Global Privacy Control signal, we treat it as a refusal of both everywhere.

8.3 Managing Your Preferences.

Your choice is kept for 12 months, or until we change this Privacy Policy, and you can change it at any time through Privacy preferences, under Resources in the site footer (Support & resources at the bottom of every page). We keep a record of your choice and when you made it. You can also clear or block cookies in your browser settings, although parts of the Platform may then stop working.

8.4 Cookie Policy.

The full list of the cookies and storage we use, with their purposes and durations, is in our Cookie Policy.

9. INTERNATIONAL TRANSFERS.

Quote n Go operates in Canada and the United States. Our service providers store and process personal information mainly in the United States and Canada, so your personal information may be transferred outside Quebec and outside Canada, where it may be accessible to the courts and authorities of those countries. Before transferring personal information outside Quebec, we assess the privacy risks and ensure, through contracts, that it will receive adequate protection consistent with generally recognised principles of personal information protection.

10. YOUR RIGHTS.

You may exercise any of the rights described in this section consistent with applicable law.

10.1 Your Rights.

Depending on where you live, you have the right to:

• know whether we hold personal information about you and access it,
• have inaccurate, incomplete or outdated information corrected,
• have your information deleted, subject to our legal and contractual obligations,
• receive your information in a structured, commonly used technological format, or have it sent to another organisation,
• withdraw your consent to optional uses, including analytics, targeted advertising and promotional messages,
• be informed of automated decisions made about you and ask for a review by a person (section 4.2),
• ask that information about you stop being disseminated or be de-indexed where the law allows, and
• not be discriminated against for exercising these rights.

10.2 Canada and Quebec Residents.

Your personal information is protected under applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, in Quebec, the Act respecting the protection of personal information in the private sector.

10.3 United States Residents.

Learn more about the rights you may have under applicable state law in the United States Privacy Supplement (section 15).

10.4 How to Exercise Your Rights.

Contact our privacy officer at legal@quotengo.com or 1.877.647.0872. Requests are free. To protect you, we verify your identity before acting on a request, usually by confirming the email address or phone number on your account, and we may ask for more information if needed. You may use an authorised agent, who must provide your signed permission; we may still confirm the request with you directly. We respond within 30 days (45 days for requests under US state laws, which may be extended once as the law allows). If we cannot fully grant a request, we will explain why and how you can challenge our decision.

10.5 Complaints.

If you are not satisfied with our answer, you may file a complaint with the Commission d'accès à l'information du Québec (Quebec residents), the Office of the Privacy Commissioner of Canada, or your local data protection authority or state attorney general.

10.6 Withdrawing Consent.

You can withdraw your consent at any time. If you withdraw consent to information we need to provide a service, we may no longer be able to provide it, and we will tell you.

11. RETENTION.

11.1 Retention Periods.

We retain personal information for as long as needed for the purposes for which it was collected and consistent with applicable law. Account data is kept for up to five years after your account is closed, and transaction records for seven years to meet financial and tax obligations. Records of your privacy choices are kept for as long as needed to show what you agreed to. When information is no longer needed, we destroy or anonymise it.

11.2 Residual Copies.

Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may remain in our backup systems for a limited period of time.

12. SECURITY.

While no organisation can guarantee perfect security, we implement and update administrative, technical and physical security measures to help protect your personal information against unauthorised access, loss, destruction or alteration, including encryption in transit and at rest and access limited to people who need it. We keep a register of confidentiality incidents. If an incident creates a risk of serious harm, we will promptly notify you and the relevant authorities as required by law, and tell you what you can do to protect yourself.

13. CHILDREN.

The Quote n Go Platform is not intended for anyone under 18, and we do not knowingly collect their personal information. If you believe a minor has given us personal information, contact us and we will delete it.

14. CHANGES TO THIS PRIVACY POLICY.

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do, we will post the revised Privacy Policy and update the "Last Updated" date at the top. In case of material changes, we will also notify you by email at least thirty (30) days before the effective date and, where required, ask for your consent again. If you disagree with the revised Privacy Policy, you can close your account.

15. UNITED STATES PRIVACY SUPPLEMENT.

This supplement applies to residents of California and other US states with consumer privacy laws. During the past 12 months, we have collected the categories of personal information below, for the business purposes described in this Privacy Policy, and we keep them for the periods described in section 11:

We have not sold personal information for money in the past 12 months. Where you allow Targeting, we disclose identifiers and internet activity to advertising partners for cross-context behavioural advertising, which some US state laws call "sharing." We do this only with your permission, and you can opt out at any time through Privacy preferences; we also honour Global Privacy Control signals as an opt-out. We do not knowingly sell or share the personal information of anyone under 16. We do not use or disclose sensitive personal information to infer characteristics about you. You have the rights to know, access, correct and delete your personal information, to opt out of sale or sharing, and not to be discriminated against for exercising these rights. To exercise them, see section 10.4.

16. CONTACT INFORMATION AND RESPONSIBLE ENTITY.

For questions or complaints about this Privacy Policy or our handling of personal information, contact our privacy officer:

Maxime Leclerc, Quotengo Inc.
Email: legal@quotengo.com
Phone: 1.877.647.0872
Mail: [MAILING ADDRESS, CITY, PROVINCE, POSTAL CODE, CANADA]

17. DEFINITIONS.

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service. "Quote n Go Platform" or "Platform" means quotengo.com and the related services we provide. A "Customer" is a user who requests or books home services, and a "Contractor" is a business that offers and performs them through the Platform.